Trouble with Sitesell's
SVBI! and Webmail
Question - I am having trouble getting
people to whitelist their email addresses using Sitesell's Webmail system. What
do you recommend?
Answer - I don't particularly like the
SBI Webmail system and I don't use it EVER. I redirect everything through POBox
as outlined inside your SBI Webmail account and have it sent to my personal
I've found that people just will not whitelist their email addresses and then
send the email again.
I myself rarely go through the process of jumping through the hoops SVBI!
puts in the way to contact a potential link partner or somebody else using SBI,
let alone BUY something, so I feel it does severely affect your business because
nobody contacts you.
My advice is to use your current email address for all OUTBOUND communications
and use something like Spamarrest
to capture the viruses and crap that you will inevitably start to receive as
The good thing is that if you send EVERYONE to your website's contact us page
and use a Form Build It form there (here's mine www.localwebsolutions.com/local-ecommerce-contact-us.html)
the SBI system will let the forms and info through no matter who they come from.
So, I recommend you use the contact us form for all communications from your
site, and then get Spamarrest for your replied-to emails to block out the crap.
You have to go into your Spamarrest account and manually allow the 'real'
messages through every couple of days because lots of people still won't click
on the link to verify their address there either, but at least you can go in and
manually release/unblock addresses, which isn't possible with the SBI Webmail
Here is an example of the problem...
I just sent a message to my email address at firstname.lastname@example.org and
here's what the Sitesell SVBI system sent back to me -
Start of Sitesell message
This Message was undeliverable due to the following reason:
Your message was not delivered because the destination computer refused to
accept it (the error message is reproduced below). This type of error is usually
due to a mis-configured account or mail delivery system on the destination
computer; however, it could be caused by your message since some mail systems
refuse messages with invalid header information, or if they are too large.
Your message was rejected by webmail2.Solo Build It.com for the following reason:
Sorry, your email was refused. You may have sent it to an address that does NOT
exist. OR perhaps YOUR address is not on recipient's WHITELIST of accepted
Click on http://whitelist.sitesell.com to add your address. You only EVER
need to do this ONCE. This simple act eliminates spammers since they never read
messages like this, but it allows REAL people like you to pass through. (#5.7.1)
The following recipients did not receive this message:
Please reply to <Postmaster@mx.bigpond.com>
if you feel this message to be in error.
End of Sitesell message
This is the same message everyone who sends you an email message at your website
receives if they don't use your contact form.
From my experience, less than 10% of people receiving this challenge message
will go to the trouble of visiting http://whitelist.sitesell.com
to follow the whitelisting process.
In other words, pretty much nobody is going to be able (or willing to jump
through the hoops) to contact you using an email address such as
email@example.com (or any other email address you give out for that
website) without going through a painful whitelisting process to get their
Once people go through the process of whitelisting your email address, they
still have to re-send the original message again because unlike
Spamarrest or the other commercially available filters, Sitesell's SVBI deletes
the original message from your account without you being able to access it in a
junk folder or anything like that.
I did a short tutorial on how to get around this problem. You
can watch it here.
as my redirect to get around the Sitesell system and Spamarrest
to filter the mail from there...the few bucks a year it costs is good insurance
to make sure you are receiving your email messages.